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Refund Policy

Keys to Retention ® Programs

Last updated: Feb. 20, 2021

Your satisfaction with your Program, Product, or Service is important to us. Yet, because of the extensive time, effort, preparation, and care that goes into creating and/or providing our Programs, Products, Services, and Program Materials, we have a very strict refund policy.

Unless otherwise provided by law, you acknowledge that we do not offer refunds for any portion of your payment for any of our 1:1 Consulting, Digital Products, SaaS (Software as a Service), or Services and no refunds will be provided.

If you are unhappy with your purchase, we welcome you to email us at, to provide feedback.



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